North Finchley Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which North Finchley Removals provides removal and related services to domestic and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Company means North Finchley Removals.
Customer means the individual, partnership, company or organisation that requests or uses the Companys services.
Services means removal, packing, loading, transport, unloading, storage, and any related services provided by the Company.
Goods means the items and belongings in respect of which the Company is required to provide the Services.
Service Address means any address at which the Services are to be performed, including collection and delivery addresses within the Companys service area.
2. Scope of Services
The Company provides household and commercial removals, packing and unpacking, loading and unloading, and related services. Services may be provided within the local service area and to other locations in the United Kingdom as agreed at the time of booking.
The precise scope of the Services, including the Service Addresses, access details, inventory where applicable, and any specific requirements, will be agreed between the Company and the Customer during the booking process and confirmed in the booking confirmation.
3. Booking Process
3.1 Enquiries and quotations
The Customer may request a quotation by providing accurate information regarding the Goods, property type, access conditions, parking arrangements, and Service Addresses. Quotations are based on the information supplied and may be revised if that information proves to be incorrect or incomplete.
Unless stated otherwise, quotations are valid for 30 days from the date of issue and are subject to availability of resources and vehicles at the time of booking.
3.2 Confirming a booking
A booking is only confirmed when the Customer has:
a provided all required details including Service Addresses and dates
b accepted the quotation and these Terms and Conditions and
c paid any required deposit or advance payment as notified by the Company.
The Company reserves the right to decline any booking at its discretion.
3.3 Changes to bookings
The Customer must notify the Company promptly of any changes to dates, times, Service Addresses, access arrangements, or the nature or volume of the Goods. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the price.
4. Customer Responsibilities
The Customer is responsible for:
a providing accurate and complete information during the enquiry and booking process
b ensuring adequate access, parking permissions, and any permits required at all Service Addresses
c ensuring that Goods are properly prepared, packed, and labelled where the Company has not been engaged to provide packing services
d removing and securing any valuable items, including money, jewellery, important documents, and similar items, which the Company does not accept liability for
e complying with all relevant laws and regulations, including waste and recycling rules.
5. Payments and Charges
5.1 Pricing
The price for the Services will be as set out in the quotation or as otherwise agreed in writing. Prices may be based on factors including volume or weight of Goods, distance, access conditions, the number of staff required, and the time expected to complete the work.
5.2 Deposits and advance payments
The Company may require a deposit or advance payment to secure a booking. The amount and due date of any deposit or advance payment will be notified to the Customer during the booking process.
5.3 Payment terms
Unless agreed otherwise, all balances are payable on or before the day of the move, and in any event prior to completion of the Services. The Company may refuse to commence or continue the Services if payment is not received as required.
Accepted methods of payment will be notified to the Customer by the Company. The Customer is responsible for ensuring that cleared funds are available.
5.4 Additional charges
The Company may apply additional charges in the following circumstances, which will be calculated on a fair and reasonable basis:
a delays arising from inadequate access, waiting time, or incorrect information
b the need for additional staff, vehicles, or equipment due to the size or nature of the Goods
c work carried out outside normal working hours at the Customers request
d additional packing, dismantling, assembly, or other services not included in the original quotation
e parking fines or similar costs directly resulting from the Customers failure to arrange suitable parking permissions or permits.
6. Cancellations and Postponements
6.1 Customer cancellations
The Customer may cancel the Services by giving the Company written or verbal notice. Cancellation charges may apply as follows, unless otherwise agreed:
a more than 7 days before the agreed service date no cancellation charge, and any deposit may be refunded, subject to any non-refundable costs already incurred by the Company
b between 2 and 7 days before the agreed service date a cancellation charge of up to 50 percent of the quoted price
c less than 2 days before the agreed service date a cancellation charge of up to 100 percent of the quoted price.
The Company will act reasonably when applying cancellation charges, taking into account its ability to reallocate resources and any costs already incurred.
6.2 Customer postponements
If the Customer wishes to postpone the Services, the Company will make reasonable efforts to accommodate a new date, subject to availability. Postponements may be treated as cancellations and new bookings where the Company has incurred costs or is unable to reallocate resources.
6.3 Company cancellations
The Company may cancel the Services if:
a the Customer breaches these Terms and Conditions, including failure to pay on time
b providing the Services would, in the Companys reasonable opinion, be unsafe or unlawful
c circumstances beyond the Companys reasonable control prevent performance, such as severe weather, road closures, or major vehicle failures.
Where the Company cancels, it will refund any amounts paid for Services not provided, except where cancellation is due to the Customers breach of these Terms and Conditions. The Company will have no further liability for any resulting loss or expense, subject to section 9.
7. Exclusions and Restrictions on Goods
Unless expressly agreed in writing, the Company will not carry:
a dangerous, hazardous, or explosive items, including gas cylinders, fuels, chemicals, paints, or firearms
b perishable, refrigerated, or frozen goods
c plants or animals
d illegal or unlawfully held items
e items of exceptional value, including but not limited to jewellery, watches, precious metals, cash, securities, or important documents.
If such items are included among the Goods without the Companys knowledge or agreement, the Company will not be liable for any loss or damage and may remove, dispose of, or surrender them to the relevant authorities where required by law.
8. Performance of the Services
The Company will provide the Services using reasonable care and skill and in accordance with these Terms and Conditions. Service times are estimates only and are not guaranteed unless expressly stated in writing.
The Customer or their authorised representative must be present at the Service Addresses to provide access, directions, and approvals, unless agreed otherwise. If no one is present, the Company may at its discretion attempt to contact the Customer for instructions, rearrange the Services, or return Goods to its premises, and may charge the Customer for associated costs.
9. Liability and Limits
9.1 General liability
The Company is liable for loss of or damage to Goods only where such loss or damage arises from the Companys negligence or breach of contract, subject to the exclusions and limitations in these Terms and Conditions.
9.2 Exclusions
The Company is not liable for:
a loss or damage arising from faulty or inadequate packing by the Customer
b loss or damage to items that are inherently fragile or defective, including but not limited to glass, ceramics, and assembled flat pack furniture
c normal wear and tear, or minor cosmetic marks or scratches that are consistent with handling and moving
d loss or damage arising where the Customer instructs the Company against its professional advice
e loss or damage caused by circumstances beyond the Companys reasonable control, including severe weather, traffic incidents, or criminal acts of third parties.
9.3 Limits on liability
Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, and for any other loss arising from the Services, shall be limited to a reasonable sum proportionate to the value of the Services provided and the proportion of responsibility attributable to the Company. The Customer is encouraged to obtain suitable insurance cover for high value items and for the overall move.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
9.4 Notification of claims
The Customer must inspect the Goods and premises promptly upon completion of the Services and notify the Company of any visible loss or damage as soon as reasonably possible. Any claim relating to loss or damage must be made within a reasonable period after the Customer becomes aware of it, so that the Company can investigate. Failure to notify within a reasonable time may prejudice the Companys ability to investigate and may affect the outcome of any claim.
10. Waste, Disposal and Environmental Regulations
The Company is not a licensed waste carrier for general household or commercial refuse unless explicitly stated. The Company will not remove or dispose of waste, rubbish, or prohibited materials except as part of an agreed waste removal service that complies with applicable waste regulations.
Where the Company agrees to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they do not include hazardous or controlled waste unless this has been expressly disclosed and accepted in writing. The Customer remains responsible for any penalties, fines, or costs arising from the inclusion of prohibited items within waste streams.
The Customer must comply with local authority rules on waste segregation, recycling and disposal, and must not request the Company to act in any way that would breach environmental or waste management regulations.
11. Delays and Events Beyond Our Control
The Company will not be liable for any delay or failure to perform the Services caused by events beyond its reasonable control. Such events may include, but are not limited to, adverse weather conditions, traffic delays, accidents, road closures, breakdowns, public transport disruption affecting staff, strikes, or other industrial disputes.
Where such events occur, the Company will take reasonable steps to minimise disruption and may offer to rearrange the Services. Any revised arrangements will be agreed with the Customer, and additional charges may apply where the Company incurs extra costs.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, providing full details of the issue. The Company will review the complaint, investigate where necessary, and respond within a reasonable timeframe.
The Company aims to resolve complaints amicably. If a dispute cannot be resolved through informal discussions, either party may consider referring the matter to a suitable alternative dispute resolution scheme or seek remedies through the courts as permitted by law.
13. Data Protection and Privacy
The Company will collect and process personal information about the Customer in order to provide the Services, manage bookings, take payments, and handle enquiries or complaints. The Company will handle such information in accordance with applicable data protection laws and will only share it where required for the provision of the Services, for legal or regulatory reasons, or with the Customers consent.
14. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking, unless a change is required by law or agreed with the Customer.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in enforcing any of its rights under these Terms and Conditions shall be deemed a waiver of those rights.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Companys prior written consent. The Company may assign or subcontract its rights and obligations where necessary for the proper provision of the Services.
These Terms and Conditions, together with any quotation or written agreement issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or representations.
